FAQ

Frequently Asked Questions.

Product.

Brands ?

Animehood supplies innovative, official merchandise for all the biggest and best names in Japanese anime. Working with brands such as Bandai, Hashbro, Megahouse, Good Smile, Bioworld. Kotobbukiya and many more.   

Product / Stock Location ?

All products are distributed from our headquarters in Glasgow, Scotland. Pentagon Centre, 36 Washington Street, Glasgow, G3 8AZ

 

Orders & Shipping.

Can I order from outside the UK?

Yes. However,  there are some items we wont be able to send outside of the UK, subject to licence. But, you still can order, and we can still dispatch to a UK location. 

Most of the items can be sent to a location outside the UK. 

How will you ship my order?

We use DPD or Royal Mail Tracked 24hrs to ship within the UK. Orders that are in stock are generally shipped same or next working day.

International orders will also get dispatched the same day (Mon-Fri) via Royal Mail International Tracked service. 

 

Returns.

We hope you never have to return a product. But if you do, we will do our best to satisfy your expectations and help you to be happy with your purchased items. So if you are not completely satisfied with your purchase, we're here to help. Please email info@cinanime.co.uk to initiate a return.

You have 14 calendar days to return an item from the date you received it. To be eligible for a refund, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. We will provide you with the returns label by email, for you to print, attach and drop-off at any UK post office.We will do our best to process your exchange or refund request latest within 8 working days. Refunds will be processed by credit to your credit card.

info@cinanime.co.uk   

 

About Animehood. 

Where are you based?

Our headquarters are based in Glasgow, Scotland. We are located in central Scotland. Focus in bringing the latest and vintage anime merchandise into the UK.

Where is Scotland?

If you haven't been, you need to come visit !! Scotland is a beautiful and fascinating country on the northern side of Britain. Scotland's beauty lies in its rugged landscapes and dramatic scenery. It’s a beautiful place to live, work and play.

Scotland was voted above Canada and New Zealand as the world’s most beautiful country. The list was voted for by travellers via Rough Guides’ social channels.

Are you part of a bigger organisation?

We are the merchandise platform within our parent company Cinanime Ltd. Animehood is owned and operated by Cinanime Ltd